Vizry Publishing LLP

Vaani Storybooks

Version 1.2 • Last Updated: January 1, 2025

📋 Table of Contents

1. Our Privacy Commitment → 2. Information We Collect → 3. Children's Privacy Protection → 4. How We Use Your Information → 5. Information Sharing → 6. AI Content Creation and Data → 7. International Data Transfers → 8. Your Rights and Choices → 9. Data Security → 10. Data Retention → 11. Cookies and Tracking → 12. Regional Privacy Rights → 13. Contact Us →

Vaani Storybooks

PRIVACY POLICY

1. OUR PRIVACY COMMITMENT

1.1 Who We Are

Vizry Publishing LLP ("we," "us," or "our") creates Vaani Storybooks - premium multilingual children's books. We're based in Noida, India, and operate globally in 190+ countries with a deep commitment to protecting your privacy, especially children's privacy.

1.2 Our Promise

We believe privacy is a fundamental right. We:

Collect only information we truly need
Use data responsibly and transparently
Provide enhanced protection for children
Give you control over your information
Comply with privacy laws worldwide

1.3 Scope of This Policy

This Privacy Policy covers all Vaani Storybooks services:

Our website and digital platforms
Physical and digital book purchases
Educational materials and resources
Customer support interactions
Future services we may offer

1.4 Contact Our Privacy Team

Email: [email protected] Address: Vizry Publishing LLP, Privacy Department, Noida, Uttar Pradesh, India

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information

Name and contact details (email, postal address)
Age range (for age-appropriate services)
Communication preferences
Account settings and preferences

Purchase Information

Billing and shipping addresses
Order history and preferences
Payment information (processed securely by third parties)
Educational institution details (for institutional orders)

Communication Information

Customer support inquiries and responses
Feedback, reviews, and testimonials
Educational resource requests
Newsletter and marketing preferences

2.2 Information We Collect Automatically

Technical Information

Device type and operating system
Browser type and version
IP address and general location
Website usage and navigation patterns
Error logs and performance data

Platform Integration Data

Information from distribution platforms (Amazon, Google, Apple, etc.)
Order processing and fulfillment data
Platform-specific user preferences

2.3 Information from Third Parties

Distribution platform analytics
Payment processor confirmations
Educational institution partnership data
Public social media mentions (for customer service)

3. CHILDREN'S PRIVACY PROTECTION

3.1 Enhanced Protection for Children

We provide special protection for children under 13 and enhanced protections for ages 13-16 in the EU.

3.2 What We Collect from Children Under 13

We collect ONLY the minimum necessary:

First name or nickname (never full name)
Parent/guardian email for consent
Age range (not specific birth date)
Basic account preferences
Educational progress (if using educational features)

We DO NOT collect from children under 13:

Personal contact information
Precise location data
Social media profiles or contacts
Behavioral data for advertising
Any unnecessary personal information

Before collecting information from children under 13: 1. We request verifiable parental consent 2. We explain what information we collect and why 3. We provide ongoing parental control options 4. We honor all parental requests regarding their child's information

3.4 Parental Rights and Controls

Parents and guardians can:

Review all information we have about their child
Request deletion of their child's information
Refuse further collection or use of their child's information
Modify consent and privacy settings
Contact us anytime with questions or concerns

📧 Parental Contact: [email protected]

3.5 COPPA Compliance (Ages Under 13)

We fully comply with the Children's Online Privacy Protection Act (COPPA), including 2025 updates:

No behavioral advertising to children
Enhanced data security measures
Limited data retention periods
Strong parental notification and control rights

For children ages 13-16 in the European Union:

Parental consent required for data processing
Enhanced privacy controls and protections
Limited data sharing and retention
Additional security measures

4. HOW WE USE YOUR INFORMATION

4.1 Primary Purposes

Service Delivery

Processing and fulfilling orders
Providing customer support
Managing accounts and preferences
Delivering digital content

Communication

Order confirmations and updates
Customer service responses
Important service announcements
Educational content and resources (with consent)

Legal and Safety

Complying with applicable laws
Protecting against fraud and abuse
Enforcing our terms and conditions
Responding to legal requests

We may send marketing communications only with your explicit consent:

New book announcements
Educational resources and tips
Special offers and promotions
Company updates and news

You can opt out anytime through unsubscribe links or by contacting us.

4.3 Service Improvement (Aggregated Data Only)

Analyzing usage patterns to improve our services
Developing new products and features
Understanding customer preferences
Enhancing website functionality

Note: We use only aggregated, non-personally identifiable data for these purposes.

Purpose	Legal Basis	Data Categories
Order fulfillment	Contract performance	Contact, payment, shipping
Customer support	Contract performance	Contact, account, communication
Marketing	Consent	Contact, preferences
Legal compliance	Legal obligation	All as required by law
Fraud prevention	Legitimate interest	Order, payment, technical
Service improvement	Legitimate interest	Aggregated usage data

5.1 Service Providers and Partners

Distribution Platforms

We share necessary information with:

Amazon KDP, IngramSpark, Google Play Books, Apple Books, Kobo, Draft2Digital
Print-on-demand services for order fulfillment
Payment processors for transaction processing
Shipping providers for delivery

Information shared: Order details, shipping addresses, technical metadata required for service delivery.

Technology Providers

Website hosting and infrastructure
Customer support platforms
Analytics services (privacy-compliant configurations)
Security and anti-fraud services

5.2 Legal Requirements

We may disclose information when required by law:

Court orders or legal processes
Government agency requests
Regulatory compliance
Law enforcement cooperation (as legally required)

5.3 Business Protection

Protecting our intellectual property rights
Investigating fraud or security threats
Enforcing our terms and conditions
Ensuring user and public safety

5.4 Business Transfers

In case of merger, acquisition, or sale:

We'll provide advance notice
Privacy protections will be maintained
You'll have opt-out options where legally required
New owners must honor existing privacy commitments

5.5 What We DON'T Do

WE DO NOT:

Sell personal information to anyone
Share children's information for marketing
Provide data to advertising networks
Use personal information for AI training

6. AI CONTENT CREATION AND DATA

6.1 Our AI Content Process

We use AI tools to assist in content creation with substantial human oversight:

50-70% human creative work (story development, character creation, artistic direction)
30-50% AI assistance using professional tools under paid licenses
Tools used: OpenArt AI, Canva Pro, Claude by Anthropic, OpenAI ChatGPT
100% human oversight with final creative decisions by our team

6.2 No Personal Data Training

We DO NOT:

Use your personal information for AI model training
Send personal data to AI services for training purposes
Develop or train AI models using customer data
Share customer information with AI companies for training

Future Commitment: Should we engage in any data training activities in the future, we will responsibly make efforts to create awareness across our business value chain actors and beneficiaries.

6.3 AI Data Privacy

AI tools process content creation data, not personal customer data
We use enterprise/professional versions with enhanced privacy protections
All AI processing complies with our data protection standards
No customer data is used in AI model development

7. INTERNATIONAL DATA TRANSFERS

7.1 Global Operations

Our global services may require international data transfers. We ensure protection through:

EU-Approved Safeguards

Standard Contractual Clauses (SCCs) approved by European Commission
Transfer Impact Assessments for high-risk transfers
Data Processing Agreements with international partners
Regular compliance monitoring and audits

Regional Data Localization

Where required by law:

EU data primarily processed within the European Economic Area
India data complies with data localization requirements
UAE/Saudi Arabia data follows regional sovereignty requirements

7.2 Enhanced Protection for Children's Data

Additional encryption and security measures
Restricted access and handling procedures
Compliance with children's privacy laws in all relevant jurisdictions
Regular audits of international data handling

8. YOUR RIGHTS AND CHOICES

8.1 Universal Rights

Everyone has the right to:

Access their personal information
Correct inaccurate information
Delete personal information (subject to legal requirements)
Control marketing communications
Understand how their data is used

8.2 How to Exercise Your Rights

📧 Email Us

General requests: [email protected] Children's privacy: [email protected] Data deletion: [email protected]

📝 Online Forms (Coming Soon)

📞 Phone Support

+91 9873103035 - Business hours: Monday-Friday, 9 AM - 6 PM IST

8.3 Response Timeframes

Acknowledgment: Within 24 hours
Simple requests: Within 5 business days
Complex requests: Within 30 days (GDPR) or as required by law
Children's requests: Priority handling within 24 hours

9. DATA SECURITY

9.1 Security Measures

Technical Protection

Encryption in transit and at rest using industry standards
Access controls with multi-factor authentication
Regular security assessments and penetration testing
Secure development practices and code reviews

Administrative Protection

Employee training on privacy and security
Background checks for data access roles
Incident response procedures and protocols
Regular security audits and compliance reviews

Physical Protection

Secure data centers with access controls
Environmental monitoring and backup systems
Secure disposal of physical media

9.2 Enhanced Security for Children

Additional encryption layers for children's data
Restricted access with enhanced authentication
Automated monitoring for unusual activity
Immediate alerts for any security concerns

9.3 Security Incident Response

If a security incident occurs: 1. Immediate containment and investigation 2. Risk assessment and impact evaluation 3. Regulatory notification within 72 hours (GDPR requirement) 4. User notification without undue delay if high risk 5. Enhanced protection and monitoring

10. DATA RETENTION

10.1 Retention Principles

We keep information only as long as necessary for:

Providing our services
Complying with legal requirements
Protecting our legitimate business interests
Honoring your preferences

10.2 Retention Periods

Data Category	Retention Period	Reason
Account information	Active account + 3 years	Service provision
Order records	7 years	Legal compliance
Children's data (under 13)	Minimum necessary period	COPPA compliance
Marketing preferences	Until withdrawn	Consent management
Customer support records	3 years after resolution	Service improvement
Technical logs	90 days	Security and performance

10.3 Enhanced Deletion for Children

Children's information receives priority treatment:

Automatic review every 6 months
Immediate deletion when no longer necessary
Expedited deletion upon parental request
Secure disposal with verification

10.4 Deletion Process

1. Automated deletion based on retention schedules 2. Manual review for complex cases 3. Secure removal from all systems 4. Verification of complete deletion 5. Documentation for compliance records

11. COOKIES AND TRACKING

11.1 What Are Cookies?

Cookies are small files stored on your device that help websites function and remember your preferences.

11.2 How We Use Cookies

Essential Cookies (Always Active)

Website functionality and navigation
Security and fraud prevention
User session management
Language and accessibility preferences

Website performance statistics
Error tracking and optimization
User experience improvements
Traffic analysis (anonymized)

Personalized content recommendations
Marketing campaign effectiveness
Social media integration

For children under 13:

Only essential cookies are used
No tracking or advertising cookies
No behavioral profiling
Enhanced privacy protection

Managing Cookies

Cookie Preferences Center: Manage Cookies (Coming Soon)
Browser settings: Control cookies through your browser
Opt-out tools: Use privacy tools and extensions

Granular choices for different cookie types
Easy withdrawal of consent anytime
Clear explanations of each cookie purpose
Regular consent renewal for non-essential cookies

12. REGIONAL PRIVACY RIGHTS

Right of access: Get a copy of your personal data
Right to rectification: Correct inaccurate information
Right to erasure: Request deletion of your data
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in portable format
Right to object: Object to certain processing activities

📝 GDPR Request Form: Submit GDPR Request (Coming Soon) 📧 Email: [email protected] 📬 Mail: GDPR Requests, Vizry Publishing LLP, Noida, Uttar Pradesh, India

12.2 California (CCPA/CPRA)

Your California Rights

Right to know: What personal information we collect and why
Right to delete: Request deletion of personal information
Right to correct: Fix inaccurate personal information
Right to opt-out: Stop sale or sharing of personal information
Right to limit: Restrict use of sensitive personal information
Right to non-discrimination: Equal service regardless of privacy choices

How to Exercise California Rights

📝 CCPA Request Form: Submit CCPA Request (Coming Soon) 📧 Email: [email protected] 📞 Toll-Free: +91 9873103035 (California residents only)

12.3 Other Regions

13. CONTACT US

13.1 Privacy Team Contacts

General Privacy Questions

Email: [email protected] Phone: +91 9873103035 Response time: Within 24-48 hours

Data Protection Officer

Email: [email protected] Phone: +91 9873103035

Children's Privacy Specialist

Email: [email protected] Phone: +91 9873103035 Response time: Within 24 hours

13.2 Regional Privacy Contacts

Region	Email	Phone
European Union	[email protected]	+91 9873103035
California	[email protected]	+91 9873103035
India	[email protected]	+91 9873103035
UAE	[email protected]	+91 9873103035
Saudi Arabia	[email protected]	+91 9873103035

13.3 Mailing Address

Vizry Publishing LLP Privacy Department Noida, Uttar Pradesh, India

13.4 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST Phone: +91 9873103035 Emergency children's privacy matters: Available 24/7 via email

QUICK REFERENCE LINKS

📋 Privacy Rights Forms (Coming Soon)

🌍 Regulatory Information

POLICY UPDATES

Language and Accessibility

This Privacy Policy is available in multiple languages and accessible formats. Contact us for specific needs.

Changes to This Policy

We may update this Privacy Policy. We'll notify you of significant changes via:

Email notification
Website banner
Platform notifications
Direct mail (for children's privacy changes)

Thank you for trusting Vaani Storybooks with your family's privacy. We're committed to protecting your information while creating magical reading experiences for children worldwide.

Vizry Publishing LLP

📋 Table of Contents

Vaani Storybooks

PRIVACY POLICY

1. OUR PRIVACY COMMITMENT

1.1 Who We Are

1.2 Our Promise

1.3 Scope of This Policy

1.4 Contact Our Privacy Team

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information

Purchase Information

Communication Information

2.2 Information We Collect Automatically

Technical Information

Platform Integration Data

2.3 Information from Third Parties

3. CHILDREN'S PRIVACY PROTECTION

3.1 Enhanced Protection for Children

3.2 What We Collect from Children Under 13

3.3 Parental Consent Process

3.4 Parental Rights and Controls

3.5 COPPA Compliance (Ages Under 13)

3.6 GDPR Article 8 Compliance (Ages 13-16 in EU)

4. HOW WE USE YOUR INFORMATION

4.1 Primary Purposes

Service Delivery

Communication

Legal and Safety

4.2 Marketing Communications (Consent Required)

4.3 Service Improvement (Aggregated Data Only)

4.4 Legal Basis for Processing (GDPR)

5. INFORMATION SHARING

5.1 Service Providers and Partners

Distribution Platforms

Technology Providers

5.2 Legal Requirements

5.3 Business Protection

5.4 Business Transfers

5.5 What We DON'T Do

6. AI CONTENT CREATION AND DATA

6.1 Our AI Content Process

6.2 No Personal Data Training

6.3 AI Data Privacy

7. INTERNATIONAL DATA TRANSFERS

7.1 Global Operations

EU-Approved Safeguards

Regional Data Localization

7.2 Enhanced Protection for Children's Data

8. YOUR RIGHTS AND CHOICES

8.1 Universal Rights

8.2 How to Exercise Your Rights

📧 Email Us

📝 Online Forms (Coming Soon)

📞 Phone Support

8.3 Response Timeframes

9. DATA SECURITY

9.1 Security Measures

Technical Protection

Administrative Protection

Physical Protection

9.2 Enhanced Security for Children

9.3 Security Incident Response

10. DATA RETENTION

10.1 Retention Principles

10.2 Retention Periods

10.3 Enhanced Deletion for Children

10.4 Deletion Process

11. COOKIES AND TRACKING

11.1 What Are Cookies?

11.2 How We Use Cookies

Essential Cookies (Always Active)

Analytics Cookies (With Consent)

Marketing Cookies (With Explicit Consent)

11.3 Children's Cookie Policy

11.4 Cookie Controls

Managing Cookies

Cookie Consent

12. REGIONAL PRIVACY RIGHTS