Vaani Storybooks

TERMS AND CONDITIONS

---

1. ABOUT THESE TERMS

1.1 Who We Are

Welcome to Vaani Storybooks! We are Vizry Publishing LLP, a Limited Liability Partnership based in Noida, India, creating premium multilingual children's books for ages 4-8. Our mission is to deliver emotionally meaningful, culturally rich stories that inspire young readers worldwide.

1.2 Agreement to Terms

By using our website, purchasing our books, or accessing any of our services, you agree to these Terms and Conditions ("Terms"). If you don't agree, please don't use our services.

1.3 Changes to Terms

We may update these Terms from time to time. We'll notify you of important changes via email or prominent notice on our website. Your continued use after changes means you accept the updated Terms.

1.4 Additional Terms

Some services may have additional terms. Those work together with these Terms - they don't replace them.

---

2. OUR SERVICES

2.1 What We Offer

Vaani Storybooks Services Include:

• Physical books (paperback and hardcover)
• Digital books (eBooks and interactive content)
• Educational materials and resources
• Customer support and community features
• Website and online platform access

2.2 Availability

Our services are available in 190+ countries worldwide through our global distribution network. Some content may not be available everywhere due to local laws or platform restrictions.

2.3 Service Changes

We're always improving! We may add new features, modify existing ones, or discontinue services. We'll give reasonable notice for significant changes.

---

3. YOUR ACCOUNT AND AGE REQUIREMENTS

3.1 Age Requirements

• Children under 13: Must have parent/guardian supervision and consent
• Ages 13-17: Need parent/guardian permission
• Adults 18+: Can use all services independently
• Parents/Guardians: Responsible for their children's use of our services

3.2 Account Information

If you create an account:

• Provide accurate, current information
• Keep your login details secure
• You're responsible for all account activity
• Tell us immediately about unauthorized use

3.3 Parental Consent and Control

For children under 13, we collect minimal information and require verifiable parental consent. Parents can:

• Review their child's information
• Request deletion of their child's data
• Control communication preferences
• Contact us anytime with concerns

---

4. INTELLECTUAL PROPERTY PROTECTION

4.1 Our Rights - Zero Tolerance for Infringement

⚠️ CRITICAL NOTICE: We own ALL rights to Vaani Storybooks content, including:

• All stories, characters, and illustrations
• The "Vaani" brand and trademarks
• Character names and designs
• Website content and technology
• Business processes and methodologies

4.2 AI-Assisted Content Creation

Our Creative Process:

• 50-70% human creative work including story development, character creation, and artistic direction
• 30-50% AI assistance using professional tools (OpenArt AI, Canva Pro, Claude, ChatGPT) under paid commercial licenses
• 100% human oversight with final creative decisions made by our team
• No personal data training - we don't use customer information for AI development. Should we engage in any data training activities in the future, we will responsibly make efforts to create awareness across our business value chain actors and beneficiaries

4.3 UNLIMITED LIABILITY FOR INFRINGEMENT

Unauthorized use of our intellectual property results in UNLIMITED LIABILITY, including:

• All actual damages and lost profits
• Legal fees and court costs
• Punitive damages where allowed by law
• Immediate injunctive relief
• Criminal prosecution when applicable

We actively monitor and enforce our rights worldwide.

4.4 What You Can Do

Permitted Uses:

• Enjoy our books for personal, non-commercial use
• Share your legitimate reviews and opinions
• Use for educational purposes in accordance with fair use laws

Prohibited Uses:

• Any reproduction, distribution, or commercial use
• Creating unauthorized derivative works
• Using our content for AI training or commercial purposes
• Copying, modifying, or distributing our materials

4.5 Reporting Infringement

If you believe someone is infringing our rights, please contact us immediately at: [email protected]

---

5. PLATFORM AND THIRD-PARTY SERVICES

5.1 Distribution Partners

We sell our books through various platforms including:

• Amazon KDP
• IngramSpark
• Google Play Books
• Apple Books
• Kobo
• Future platforms we may add

5.2 Important Platform Disclaimers

Your relationship with these platforms is separate from us. We:

• Don't control platform policies or pricing
• Can't guarantee availability on any platform
• Aren't responsible for platform technical issues
• Don't handle platform-specific customer service issues

For platform-specific issues, contact the platform directly.

5.3 Print-on-Demand Services

Physical books are printed by third-party services. We:

• Select quality printing partners
• Don't guarantee specific print quality beyond industry standards
• Direct shipping and delivery questions to the printing service
• Handle quality concerns through our customer service

5.4 Educational Partnerships

We may partner with schools, libraries, and educational organizations under separate agreements that don't affect these Terms.

---

6. PURCHASES AND PAYMENTS

6.1 Pricing and Orders

• All prices are clearly displayed
• Prices may vary by region and platform
• Orders are subject to acceptance by us
• We may decline orders for any reason

6.2 Payment Processing

• Payments are processed by secure third-party processors
• You're responsible for all fees and taxes
• We don't store your payment information
• Different platforms may have different payment terms

6.3 Refunds and Returns

Refund policies vary by platform and format:

• Digital products: Usually non-refundable after download
• Physical books: Return policies set by the selling platform
• Quality issues: We'll work with you to resolve problems

6.4 Future Subscription Services

We may offer subscription services in the future with:

• Clear pricing and billing terms
• Easy cancellation procedures
• Compliance with applicable consumer laws
• Separate terms and conditions

---

7. USER CONDUCT AND PROHIBITED USES

7.1 Acceptable Use

You agree to:

• Use our services lawfully and respectfully
• Respect intellectual property rights
• Provide accurate information
• Follow platform-specific rules

7.2 Prohibited Activities

You may NOT:

• Violate any laws or regulations
• Infringe intellectual property rights
• Use our content for commercial purposes without permission
• Attempt to hack, disrupt, or damage our services
• Harass other users or our staff
• Share inappropriate content
• Use our services for fraudulent activities

7.3 Content Submissions

If you submit content to us (reviews, feedback, etc.):

• We can use it without payment or attribution
• You confirm you own the rights to submit it
• It must comply with our content standards
• We may remove it at any time

---

8. CONTENT AND EDUCATIONAL MATERIALS

8.1 Content Standards

All Vaani Storybooks content is designed to:

• Be age-appropriate for children 4-8
• Promote positive values and emotional intelligence
• Respect cultural diversity and sensitivity
• Support educational and developmental goals

8.2 Educational Value

Our books aim to help children:

• Develop reading and language skills
• Understand different cultures and perspectives
• Build emotional intelligence and empathy
• Enjoy reading and storytelling

8.3 Content Accuracy

While we strive for accuracy in our educational content:

• Information is for general educational purposes
• We don't guarantee complete accuracy
• Content shouldn't replace professional advice
• We update content based on feedback and research

---

9. DISCLAIMERS AND LIMITATION OF LIABILITY

9.1 Service Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. We don't guarantee:

• Continuous availability or error-free operation
• Compatibility with all devices or systems
• That content meets your specific needs
• Uninterrupted access to our services

9.2 Third-Party Disclaimers

We're not responsible for:

• Actions or policies of distribution platforms
• Third-party websites or services
• Print-on-demand quality issues beyond our control
• Platform technical problems or downtime

9.3 Limitation of Liability

Except for intellectual property violations (which have unlimited liability), our total liability is limited to:

• The amount you paid us in the last 12 months, OR
• $100-500 USD if you haven't paid us anything (depending on the nature of the claim)

We're not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Data loss or corruption
• Personal injury (except where prohibited by law)

9.4 Force Majeure

We're not responsible for delays or failures due to circumstances beyond our control, including:

• Natural disasters or pandemics
• Government actions or regulations
• Internet or technology failures
• Supplier or platform disruptions
• Cyberattacks or security incidents

---

10. TERMINATION

10.1 Your Right to Stop Using Our Services

You can stop using our services anytime. For accounts, you can request deletion by contacting us.

10.2 Our Right to Suspend or Terminate

We may suspend or terminate your access if:

• You violate these Terms
• We're required to by law
• We discontinue a service
• We detect fraudulent activity

10.3 Effect of Termination

After termination:

• These Terms still apply to past use
• Intellectual property protections remain in effect
• Outstanding payment obligations continue
• You must stop using our services

---

11. DISPUTE RESOLUTION

11.1 Informal Resolution First

Before formal legal action, let's try to resolve disputes through friendly communication. Contact us at: [email protected]

11.2 Governing Law

These Terms are governed by Indian law, specifically the laws applicable in Uttar Pradesh, India.

11.3 Jurisdiction

For legal disputes:

• Primary jurisdiction: Courts in Noida, Uttar Pradesh, India
• International users: May have additional rights under local consumer protection laws
• Small claims: May be handled in small claims courts where applicable

11.4 Arbitration for Large Disputes

For disputes over $10,000 USD:

• Binding arbitration may be required
• Conducted by recognized international arbitration institutions
• Expedited procedures for intellectual property disputes

---

12. LEGAL COMPLIANCE

12.1 Privacy and Data Protection

We comply with major privacy laws including:

• GDPR (European Union)
• CCPA (California, USA)
• COPPA (Children's privacy, USA)
• Regional laws in our operating markets

See our Privacy Policy for detailed information.

12.2 Children's Safety

We're committed to children's online safety through:

• Age-appropriate content standards
• Minimal data collection from children
• Strong parental controls and consent procedures
• Regular safety reviews and updates

12.3 International Compliance

We strive to comply with applicable laws in all countries where we operate, including India, UAE, Saudi Arabia, and other markets.

12.4 Accessibility

We're working to make our services accessible to users with disabilities and will continue improving accessibility features.

---

13. CONTACT INFORMATION

13.1 General Contact

Vizry Publishing LLP Address: Noida, Uttar Pradesh, India Email: [email protected] Phone: +91 9873103035

13.2 Legal Matters

Email: [email protected] For: Terms questions, intellectual property issues, legal notices

13.3 Privacy and Data Protection

Email: [email protected] For: Privacy concerns, data requests, parental inquiries

Privacy Rights Requests: Submit Privacy Request (Coming Soon)

13.4 Customer Support

Email: [email protected] For: Order questions, technical issues, general help

13.5 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST Phone: +91 9873103035 Response time: Within 24-48 hours for most inquiries

---

FINAL NOTES

Language and Translation

These Terms are originally written in English. Translations may be provided for convenience, but the English version governs in case of conflicts.

Severability

If any part of these Terms is found to be unenforceable, the rest remains in effect.

Complete Agreement

These Terms, along with our Privacy Policy, constitute the complete agreement between you and Vizry Publishing LLP regarding our services.

---

Thank you for choosing Vaani Storybooks! We're excited to share our stories with you and your family.